Make sure the 2.4 GHz router band is turned on and broadcasting. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.Ĭheck the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router. Follow the on-screen instructions to connect the printer to the network.
Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Wireless signals are weaker at greater distances between the printer and the router. Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Open the Wireless network menu to make sure the printer is connected to the same network as your computer. Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.Ĭonfirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. We are a world community of HP enthusiasts dedicated to supporting HP technology.Ĭlick Thumbs Up on a post to say Thank You!Īnswered? Click post " Accept as Solution"to help others find it.Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues. Thank you for participating in the HP Community Forum. Regardless of all else, you should be able to complete the download. Regardless, the download itself (when downloaded from the printer diagnostics website) should work. I have no way to test this - I am not any longer running Windows 7 on any of our machines. The version of Windows you are running may influence which version of the Doctor package downloads, though I am not aware that Windows 7 uses a different Doctor program than the one used in Windows 10. Save the installation file to your computer > Double-Click on the file to extract and run the program. I tested (downloaded the most recent version of the Doctor) on and the version in the downloaded package (at this writing) is 5.0.4 (and not 5.2.x).Īnswer "yes" to the question about whether your printer is having issues to invoke the download action. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.
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